Refund & Cancellation Policy
VIP passes and support
Last updated: November 4, 2026
What you purchase
VIP is sold as one-time digital passes of 7, 30, 90 or 365 days that unlock higher daily limits, personal wardrobe recommendations, and My Photo preview mode. Each pass is charged once; there is no subscription and nothing renews automatically. There are no physical shipments.
Refunds
If a billing error occurs or the paid service is unavailable due to a fault on our side, contact us within 14 days of payment. Approved refunds are returned to the original payment method when possible.
Expiry and renewal
Because passes do not renew, there is nothing to cancel: when a pass expires your account returns to the Free plan. Buying another pass while VIP is active extends your current expiry date.
Contact
modamind.ai is operated by AINSLEYVEIL LTD. For payment support, email AINSLEYVEILLTD@outlook.com.